Privacy Policy
Dreameloo (“Dreameloo,” “Service,” “App,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our mobile application, website, and related services.
By using Dreameloo, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
• Account Information: When you create an account, we may collect your name, email address, and authentication data.
• Voice Recordings: When you record your voice to create a voice profile, we collect and store those recordings.
• Generated Content: Any stories, voice outputs, or other content you create or upload.
1.2 Automatically Collected Information
• Device Information: Device type, operating system, app version.
• Usage Data: Interactions within the app, features used, and session duration.
• Cookies & Tracking Technologies: Used to improve app performance and user experience.
2. How We Use Your Information
We may use your information to:
• Provide, personalize, and improve the Service.
• Generate your unique voice profile for story narration.
• Securely store and deliver your stories and recordings.
• Communicate important updates or service-related notifications.
• Monitor usage, diagnose issues, and enhance performance.
• Comply with legal obligations.
We do not sell your personal data or voice recordings.
3. Voice Processing & AI Technology
To power voice narration, Dreameloo may use third-party AI providers (such as ElevenLabs) to process your voice recordings.
These providers:
• Use your recordings only to generate your voice profile.
• Do not share them publicly.
• Do not use them to train public AI models.
• Must meet industry standards for privacy and security.
Your voice recordings remain private and accessible only to you unless you choose to share them.
4. How We Store & Protect Your Data
We use industry-standard security measures to protect your data, including:
• Encryption in transit and at rest
• Secure data centers and access controls
• Limited access by authorized personnel only
However, no system is completely secure. You use the Service at your own risk.
5. How We Share Information
We may share information only in the following cases:
• Service Providers: Trusted partners who help operate the Service (e.g., cloud storage, AI processing).
• Legal Requirements: If required to comply with a lawful request or protect our legal rights.
• Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred under the same privacy commitments.
We never sell your data to marketers or advertisers.
6. Children’s Privacy
Dreameloo is designed for parents and guardians.
We do not knowingly collect personal information directly from children under 13 without parental consent.
If you believe a child has provided us data without permission, please contact us so we can remove it.
7. Your Rights & Choices
Depending on your location, you may have rights such as:
• Accessing the data we store about you
• Requesting deletion of your recordings or account
• Requesting correction of inaccurate information
• Opting out of certain data uses
You can manage most of these settings within the app, or contact us directly.
8. Data Retention
We retain your information only as long as needed to provide the Service.
You may delete your recordings or your entire account at any time, which will permanently remove your stored data from our systems (subject to legal requirements).
9. International Data Transfers
Your data may be processed and stored in countries other than your own. We ensure any such transfers follow applicable privacy laws and maintain adequate protections.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If changes are significant, we will notify you within the app or via email.
Your continued use of Dreameloo after updates means you accept the revised policy.
11. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us at:
Email: support@dreameloo.com